We are happy to offer a store credit on items that have not been opened and are unused, within the ACCC Consumer guarantee guidelines. These must be returned in sellable condition, ie packaging sealed and intact. All items will be closely inspected and if they have been opened or used at all we will not issue a refund. Pleas note shipping costs are never refunded.
Make sure you return your product within 7 days of receiving it and if you would like to return just send back to,

Flora Remedia
GPO Box 2598
VIC 3001

Keep in mind you will need to pay standard postage costs from wherever you are.